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Return & Exchanges

Return & Exchanges Policy

Effective Date: January 1, 2025

Thank you for shopping at titanorris.com. This Return & Exchanges Policy explains the terms under which TITANORRIS UMBRIA INC (“we”, “us”, or “our”) accepts returns and exchanges.

1. Return Eligibility

We accept returns under the following conditions:

  • The return request is made within 7 days of receiving the item

  • The item is unused, unworn, and in its original condition

  • The item is returned in its original packaging

Items that do not meet these conditions may not be eligible for a return or exchange.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items marked as final sale

  • Gift cards

  • Items damaged due to misuse, wear and tear, or improper handling

  • Items returned without prior approval

3. How to Request a Return or Exchange

To initiate a return or exchange, please contact us first:

Email: support@titanorris.com

Please include:

  • Your order number

  • Reason for return or exchange

  • Clear photos (if the item is damaged or incorrect)

Unauthorized returns may not be accepted.

4. Exchanges

If you wish to exchange an item for a different size or style:

  • Exchanges are subject to product availability

  • We recommend contacting us as soon as possible to reserve stock

If the requested exchange is unavailable, a refund may be offered in accordance with this policy.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Original shipping fees are non-refundable

  • We recommend using a trackable shipping method, as we are not responsible for lost return shipments

6. Refunds

Once we receive and inspect your returned item:

  • You will be notified of approval or rejection

  • Approved refunds will be issued to the original payment method

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
We will arrange a replacement, exchange, or refund at no additional cost once the issue is verified.

8. Late or Missing Refunds

If you have not received a refund after the stated processing time:

  • Check with your bank or credit card provider

  • Contact your payment processor

If the issue persists, please email us at support@titanorris.com for assistance.

9. Policy Updates

We reserve the right to modify this Return & Exchanges Policy at any time.
Changes will take effect immediately upon posting on this page.

10. Contact Us

If you have any questions about returns or exchanges, please contact us:

Email: support@titanorris.com
Company: TITANORRIS UMBRIA INC
Address: 1416 Pear1 St, Boulder, C0 80302, United States